Strategies can be copied. Technology bought. Systems, structures and processes emulated. Ultimately, perhaps the only thing that differentiates one organization from another is its leadership and people. Amidst a plethora of voices telling us what leadership is all about what do we hope to add with this book? Firstly, the world of work is changing in the Philippines as in the rest of the globe. The rise of women in the workplace, increasing use of technology, changing nature of work, and profile of workers, increasing competitiveness - all of these demand new ways of leading workers and organizations and traditional management theories seem inadequate. Secondly, leadership literature is dominated by the West. In an age of globalization, where the rise of Asia as an economic force is an inevitable reality we feel it important that the leadership discourse be informed by non-Western perspectives. Lastly, although insight from personal experience is certainly valuable, we thought that it was about time to raise the bar and use data and collective experience to gain insight on the challenges of leadership. This book brings together 15 articles that feature researches and best practices in leadership in the Philippines

Table of Contents

LEADING THE FILIPINO WORKER

Framing the Meaning of Work
Edna P. Franco

Retaining Employees
Rachel Marie L. Carbonell

Its not just IQ: Emotional Intelligence and Job Performance in the Hospitality Industry
Barbara Cristina J. Pineda and Juanita R. Gueco

Managing Our Young Filipino Workers
Ma. Regina M. Hechanova, Edna P. Franco and Liane F. Pena-Alampay

Work Attitudes of Professionals In Family And Non-Family Businesses
Farida R. Pangan, Ma. Regina M. Hechanova, Edna P. Franco, Ricardo H. Mercado and Carmelo V. Lopez

Managing Contingent Employees
Katrina Tala T. Supangco

Caring for and Keeping Call Center Workers
Ma. Regina M. Hechanova

East Meets West: Differences in Leadership
Jocelyn M. Mayoralgo-Nolasco

Dissecting The Glass Ceiling
Abigail Ruthchin L.Lim and Ma. Regina M. Hechanova

LEADING ORGANIZATIONS IN THE PHILIPPINES

The Power of a Vision
Farida R. Pangan, Marie Jane D. Pauig, and Melissa Anne A. Asuncion

Building Organizational Culture: The Unilab Experience
Alfredo A. Presbitero, Jr.

Managing Computerization
Ma. Regina M. Hechanova, Manuel C. Dioquino, Jr. and Arlene D. Ticzon

The Journey to Professionalization of Small and Medium-sized Filipino Family Businesses
Edna P. Franco, Ma. Regina M. Hechanova, Ricardo H. Mercado and Carmelo V. Lopez

Managing Virtual Teams
Vanessa C. Villaluz and Maritess A. Khanser

Organization Transformation: The Manila Water Way
Mendiola Teng-Calleja and Frederick E. Reyes